FAQ

Here you will find answers to the most frequently asked questions.

Orders & Delivery

How quickly will my order be delivered?

Orders ship within 1-2 business days . You'll receive a tracking link once your order is on its way!

What are the shipping costs?

We offer free shipping on orders over €50 . For orders below this amount, shipping costs are €4.95.

Can I return my order?

Yes! You can return unused products within 30 days . Contact us for the return procedure.

Product information

Are your products safe for my pet?

Absolutely! All our products are carefully selected for quality, durability, and safety.

How do I choose the right size for my pet?

You'll find a handy size chart and measuring instructions with each product. Not sure? Contact us!

Are your products suitable for sensitive pets?

Yes, we offer hypoallergenic and animal-friendly products. Check the product description for specific information.

Customer Service & Warranty

What if my product arrives damaged?

Contact us within 14 days with photos of the product. We'll quickly find a solution!

Do you offer a warranty on products?

Yes, many products come with a 24-month warranty against manufacturing defects. See the warranty terms for each product.

Payments & Discounts

what payment methods do you accept?

You can pay with iDEAL, credit card and Klarna (pay afterwards) .

Do you have any discounts or promotions?

Yes! Sign up for our newsletter and receive exclusive deals and offers.